Skip to main content

Android Network Troubleshooting

Having a poor network connection can be frustrating when trying to play games or use applications on your device. While using 5g/4g mobile data* is acceptable, if you experience disconnects or other connectivity issues we suggest you connect to a secure, strong Wi-Fi network in order to ensure a smooth gaming experience.

*Data rates may apply 

 

Connecting to a secure Wi-Fi network

Another important step in troubleshooting network issues is to ensure that you are connected to a Wi-Fi network that is turned on and secure. 

To connect to a Wi-Fi network, follow these steps:

  1. Open your device’s Settings app
  2. Tap the Network & internet selection, then proceed to Internet
  3. Tap a network available in the list. If a network has a lock symbol next to it, this network requires a password to use.

Once connected to a network, you should see the Wi-Fi indicator symbol at the top of your screen. If you are experiencing a slow connection, or some of the bars in the symbol are missing, you may need to move closer to your router.

 

General network troubleshooting for Android devices

  1. Restart your device. Doing a complete restart of your device can sometimes be all it takes to fix a connection issue.
  2. If restarting your device doesn’t seem to improve your connection, trying to switch between Wi-Fi and mobile data might work. The steps to do this are as follows:
    1. Navigate to your Settings app and tap on the Network & internet or Connections section. Depending on the model of your device, you will have one of these two options.
    2. Turn off your Wi-Fi, and make sure that your mobile data is on.
    3. If this doesn’t fix your connection issues, try turning your Wi-Fi back on and reconnecting to it.

 

Additional network troubleshooting steps

If you are still experiencing poor connectivity issues, a restart of your Wi-Fi router may be necessary to improve your connection. To do this, following the steps below:

  1. Unplug the router from the outlet, and ensure that all of the lights on the router are off.
  2. Wait 30 seconds to a full minute.
  3. Plug the router back into the electrical outlet and wait for all of the lights to come back on.